ORDERS
Our refund policy lasts (15) fifteen calendar days from the confirmed delivery date listed on your tracking number provided by the shipping carrier for custom print & embroidery orders only. If fifteen (15) calendar days have gone by since a confirmed delivery, orders are not eligible for a refund. Blank apparel orders are not eligible for returns or refunds. In most cases, if Business T-Shirt Club LLC determines the reason for the return is due to its own error(s), the Company will re-produce the defective or missing items for custom print and embroidery orders or ship the defective or missing items for blank apparel and accessory orders at no charge to the member.
CANCELLED ORDERS
Cancelled orders by members that are listed as "in production" inside the member portal are not eligible for refund. Please note all confirmed quote approvals and deposits on invoices immediately progress to "in production" inside the member portal.
MODIFIED ORDERS
Modified orders by members that are listed as "in production" inside the member portal are not eligible for refund. Additional fees and charges associated with an modified order are the sole responsibility of the member. Modified orders by members listed as "shipped" inside the member portal are not eligible for refund.
All refund requests must be submitted to support@businesstshirtclub.com within fifteen (15) days of the delivery date listed on your tracking number. Please include in the subject of your email "REFUND REQUEST - ORDER # {INSERT ORDER NUMBER HERE}. Please include a clear color picture of the items and the areas of subject for defective orders. The item(s) of subject must appear to be unused and in the exact new condition that it was received in, including its original packaging unless an exception is granted at the sole authorization and discretion of Business T-Shirt Club LLC. an its authorized representative(s). Business T-Shirt Club LLC., at its sole discretion retains the superior highest right to classify items as used, unused, worn, unworn, damaged, defective and not in its original condition or packaging. If there is a material, print or embroidery error on the behalf of Business T-Shirt Club LLC, the Company will offer a credit, replace or re-produce the item(s) of subject at no additional fees or charges to the member or refund (waiving reproduction or re-ordering option.
MEMBERSHIP DUES
Membership dues are eligible for refund unless the following events have occurred:
- Member placed an order, approved a quote or placed a deposit on a quote or invoice during the active membership period
- Member information, including but not limited to; business legal name, doing business as or assumed name, address, phone number, account number, employer identification number, transaction data, payment data was shared with a third party credit bureau during the active membership period
- One (1) calendar year has elapsed since the membership period start date
